1. If complaint involves tree-height violations, complainant must first contact neighbor (letter, email, phone, over the fence) and try to resolve the conflict. If complaint involves non-tree-height violations, complainant is encouraged but not required to work out conflict with neighbor.
2. If this fails, complainant completes and submits petition to the Board.
3. The Board will:
   a) Initiate an investigation and conduct a review. The respondent will be sent the substance of the complaint, the section of the covenant that he/she is allegedly violating, and a form which allows the alleged violator to explain why he/she is not in violation or why there are mitigating circumstances.
   b) After receiving a response or thirty days has elapsed, the Board shall then enter findings after considering all the evidence that the person is or is not in violation of the Innis Arden Covenants and send a letter if there is non-compliance to the shareholder giving its decision and asking for compliance within thirty days.
   c) If violation continues after thirty days, then respondent's address and violation will be published in the Bulletin and a letter will be written to the city of Shoreline if city code is violated.
4. If Board does not act: Write letter to complainant explaining why the Board chose not to act

The following flowchart can be a guide to the process: